2528 said last September after the store had absorbed two other closed pharmacies’ prescriptions. “Staff at this location was not increased,” a pharmacist at Dayton’s CVS store No.
Critics raised concerns about the practice, known as "buy and close," at least as early as 2019. The inspections come after CVS – already the nation’s largest pharmacy retailer – has for years bought up competitors, closed them and moved the prescriptions of the closed pharmacies to existing CVS stores. At least some of the inspections came in response to patient complaints to the board, which licenses Ohio pharmacies. The accounts come from inspection reports going back to 2020 that the Capital Journal obtained under the Ohio Public Records Act. Workers there added, “Supervisors/District Managers do not respond to staff calls for help,” the report said. “Corners are cut to dispense prescriptions,” at least one employee at Toledo’s CVS store No. In yet another, they couldn’t tell if CVS was improperly billing insurers for scripts it didn’t fill.Īnd in several additional cases, inspectors repeatedly found expired and adulterated drugs on pharmacy shelves and filled prescriptions that gave patients the wrong instructions. In another instance, pharmacy board inspectors couldn’t tell if employees were stealing controlled substances. In another, a pharmacy did intermittently close, making it impossible for patients to get their medicines during the closures. In one case, pharmacy workers told inspectors they begged their superiors – unsuccessfully – to close their pharmacies so they could catch up. The waits have been so long that a harried CVS pharmacist in Wooster said he was “actively triaging prescriptions to ensure lifesaving, life-sustaining medications are filled in a timely manner.” At least eight CVS pharmacies in Ohio are so understaffed that they have seen rampant turnover, dirty conditions, lack of controls over dangerous drugs and wait times as long as a month for prescriptions, according to reports by the Ohio Board of Pharmacy.
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